In this course you’ll learn:

1. Establish clear processes and procedures
2. Implement a ticketing system
3. Train and onboard support team members
4. Monitor and track performance metrics
5. Regularly communicate with customers and gather feedback
6. Prioritize and categorize support requests
7. Provide a knowledge base for common issues
8. Ensure efficient and effective problem resolution
9. Regularly review and update processes
10. Encourage team collaboration and continuous learning.